Privacy Policy

Last Updated: November 28, 2024

This Privacy Policy applies to all Personal Information collected through your interactions with us, including the coordination and management of your healthcare services, accessing our website or online tools, and communicating with us via email, phone, or other channels. We comply with Quebec’s Act respecting the protection of personal information in the private sector, as well as other applicable privacy regulations, to ensure that your Personal Information is handled securely and transparently.

Definitions

For the purposes of this Privacy Policy:

“Personal Information” refers to any information that can be used to identify an individual, either directly or indirectly, alone or in combination with other data. This includes, but is not limited to, your contact details, financial information, and Personal Health Information.

“Personal Health Information” refers to a specific category of Personal Information that relates to your physical or mental health. This includes, but is not limited to, your medical history, test results, details of treatments or medications, health card numbers or other healthcare-related identification numbers, and any other information collected in the course of providing healthcare services to you.

“Privacy Policy” refers to this document, which outlines the terms and conditions governing the collection, use, disclosure, and protection of Personal Information.

Your Consent

We collect, use, and disclose your Personal Information only with your consent, in accordance with the applicable legal requirements. In cases involving minors under the age of 14, we will seek the consent of the holder of parental authority or a guardian, as required by law.

Method of Personal Information Collection

Most of your Personal Information is provided directly by you when you interact with us in person, via phone, email, or through our website; visit our clinic or book appointments; purchase services or products; participate in surveys or provide feedback; or subscribe to updates or marketing materials. In some instances, we may also collect Personal Information from third parties with your consent or as permitted by law. For instance, health-related information from other providers may be obtained to support your care at our clinic. 

Use of Personal Information

We collect and use your Personal Information solely to provide our services and in accordance with applicable laws. The specific purposes for which we collect your Personal Information will be explained at the time of collection and can be provided upon request. We do not use any technology that makes automated decisions based on your Personal Information.

Inquiry Forms

When you submit an inquiry through our website’s inquiry form, we collect Personal Information such as your name, email address, phone number, and the nature of your inquiry. This information is used exclusively to respond to your questions, provide information about our services, or address any requests you may have.

Healthcare Services

We collect Personal Information to facilitate the coordination and management of your healthcare services. Personal Health Information is collected only when necessary to support the authorized physicians and health practitioners providing care at our clinic, in accordance with their agreement with us and in full compliance with applicable laws. 

Appointment Scheduling

When scheduling appointments, we collect Personal Information such as your contact details and the purpose of your visit. This ensures proper scheduling and allows us to better coordinate your care.

Payment Processing

For payment purposes, we collect Personal Information including your billing address and credit card details to process transactions and facilitate service delivery.

Marketing and Feedback

We may use your Personal Information, such as your contact details, to send tailored marketing materials, which you can opt out of at any time. We may also invite you to participate in surveys to provide feedback and help improve our services. Personal Information you provide through email or phone inquiries may also be retained to assist with future interactions.

Disclosure of Personal Information

We share your information only when necessary and in compliance with applicable privacy laws. For instance, your Personal Health Information may be shared with other healthcare providers, such as specialists, laboratories, or pharmacies, to support seamless coordination of your healthcare services. Third-party service providers, such as virtual care technology platforms and payment processors, may access your Personal Information to support service delivery. These providers are contractually obligated to maintain confidentiality and use your Personal Information solely for agreed-upon purposes. Personal Information may also be disclosed in legal or regulatory contexts, such as in response to a lawful request by authorities. In emergencies, relevant information may be shared to protect your safety or the safety of others. If our services are provided through an employer’s benefits plan, limited information may be shared for billing purposes, but only under reasonable confidentiality conditions. In the event of a business transaction, such as a merger, acquisition, or sale of assets, your Personal Information may be transferred as part of the transaction. We will take steps to ensure that your Personal Information is treated in accordance with applicable privacy laws during such transfers.

Retention of Personal Information

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected or to meet legal and regulatory requirements. When no longer required, information is securely destroyed or anonymized. 

Your Personal Information Rights

You have the right to access and review your Personal Information at any time. If you believe the information is inaccurate, you may request corrections. You may also withdraw your consent for certain uses of your Personal Information or request a copy of your information in a portable format. To exercise these rights, ask a question, or file a complaint, please contact our Privacy Officer:

1 Westmount Square, Suite C452, Montreal, Quebec H3Z 2P9

info@urgentmd.ca

514-329-1999

Safeguard Measures

To safeguard your Personal Information, we have implemented appropriate technological, organizational, and physical measures. These measures are designed in consideration of the confidentiality of your Personal Information. Access is restricted to authorized personnel only, and we regularly conduct security assessments to ensure its ongoing protection. While we employ suitable security protocols, we encourage you to take additional steps to protect your Personal Information, such as using secure devices and private networks when accessing our services. In the event of a security incident (such as unauthorized access, use, disclosure, or loss of Personal Information), we will promptly notify you and provide details of the incident. We will make available the necessary information to demonstrate our compliance with these security measures and allow you to conduct audits or inspections upon written request.

Cross-Border Transfers

We process your Personal Information within Canada. If it becomes necessary to process your Personal Information outside of Canada, we will obtain your explicit consent beforehand. We will work closely with you and any relevant third parties to implement the necessary measures to ensure that the processing of your Personal Information complies with all applicable data protection laws.

Third-Party Websites

Our website may contain links to external sites that are not governed by this Privacy Policy. We encourage you to review the privacy policies of these third-party websites, as we are not responsible for their data collection or use practices.

Cookies and Website Tracking

We use cookies and similar technologies to enhance your online experience and gather insights into website usage. While essential cookies are required for functionality, you can manage your preferences for non-essential cookies through your browser settings.

Updates to This Privacy Policy

This Privacy Policy is reviewed regularly to ensure it reflects our current practices and complies with legal requirements. We reserve the right to modify this Privacy Policy at our sole discretion. You will be notified of material changes through updates to the “Last Updated” section at the top of the Privacy Policy. Continued use of our services after such updates signifies acceptance of the modified Privacy Policy.